Superking Privacy Policy

What This Policy Covers

A plain-language breakdown of how superking handles your personal information on the platform.

1. Information We Collect

When you register and use the superking platform, we collect certain personal information that is necessary to operate your account and deliver our services to you as a Filipino player. This includes your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. We also collect transactional data such as deposit and withdrawal records, betting history, and game activity logs, which help us maintain accurate account records and detect any unusual activity. Technical data — including your device type, operating system, IP address, and browser information — is gathered automatically when you access the platform via mobile or desktop. We may also collect information you provide voluntarily when you contact our support team, respond to surveys, or participate in any promotional activity on the platform. All data collection is carried out in accordance with the Data Privacy Act of 2012 of the Philippines, and we only collect what is genuinely needed to run the platform safely and fairly.

Types of data we collect

Identity data: full name, date of birth, government-issued ID
Contact data: email address, mobile number
Financial data: deposit and withdrawal records, payment method details
Usage data: betting history, game activity, session logs
Technical data: IP address, device type, browser, operating system
Communications data: support enquiries, survey responses

2. How We Use Your Information

The personal data we collect is used exclusively to provide, maintain, and improve the superking platform for Filipino players. Your identity and contact information is used to create and manage your account, verify your eligibility to play, and communicate important updates about your account or the platform. Financial data is used to process deposits and withdrawals securely, comply with anti-money laundering obligations, and generate accurate transaction records for your reference. Usage and technical data helps us monitor platform performance, identify and fix technical issues, and personalise your experience where appropriate — for example, by remembering your preferred game categories or language settings. We may also use your contact details to send you relevant platform updates, promotional offers, or responsible gaming reminders, but only where you have not opted out of such communications. Superking does not use your personal data for any purpose unrelated to the operation of the platform, and we do not sell, rent, or trade your information to any third party for marketing purposes.

Primary uses of your data

Account creation, verification, and management
Processing deposits, withdrawals, and transaction records
Fraud detection, security monitoring, and AML compliance
Platform performance analysis and technical troubleshooting
Sending account-related notifications and responsible gaming reminders
Personalising your platform experience where applicable

3. Sharing and Disclosure of Data

Superking does not sell, rent, or share your personal information with third parties for commercial or marketing purposes — this is a firm commitment we make to every Filipino player on the platform. However, there are limited circumstances in which we may need to share certain data with trusted third parties in order to operate the platform effectively and comply with our legal obligations. These include licensed payment processors who handle your deposit and withdrawal transactions, identity verification providers who assist with KYC (Know Your Customer) checks, and technology partners who support the infrastructure of the platform under strict data processing agreements. We may also be required to disclose personal data to Philippine regulatory authorities, law enforcement agencies, or courts where we are legally obligated to do so. Any third party that receives your data is contractually bound to handle it securely, use it only for the specified purpose, and comply with applicable data protection laws. We review our third-party relationships regularly to ensure that your data remains protected at every point in the chain.

When data may be shared

With licensed payment processors for transaction handling
With KYC and identity verification providers
With platform infrastructure and technology partners under data agreements
With Philippine regulatory bodies or law enforcement when legally required
Never with advertisers, data brokers, or unrelated commercial third parties

4. Data Security and Retention

Protecting your personal data is a core responsibility that superking takes seriously, and we have implemented a range of technical and organisational measures to keep your information secure at all times. All data transmitted between your device and the platform is encrypted using industry-standard protocols, and access to personal data within our systems is restricted to authorised personnel only on a strict need-to-know basis. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect our players. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant Philippine authorities in accordance with the Data Privacy Act of 2012. Your personal data is retained for as long as your account remains active and for a reasonable period thereafter to meet our legal, regulatory, and audit obligations. Once the retention period has expired and there is no longer a legal basis for holding your data, it will be securely deleted or anonymised. If you have questions about how long specific types of data are kept, you may contact our support team at [email protected].

Security and retention highlights

End-to-end encryption on all data transmissions
Access controls limiting data to authorised personnel only
Regular security audits and vulnerability assessments
Breach notification in line with the Data Privacy Act of 2012
Data deleted or anonymised once retention obligations are met

5. Your Rights as a Data Subject

As a Filipino player on the superking platform, you have a number of rights over your personal data under the Data Privacy Act of 2012, and we are committed to honouring those rights promptly and transparently. You have the right to access the personal information we hold about you, to request corrections if any details are inaccurate or out of date, and to ask us to delete your data where there is no longer a lawful basis for retaining it. You may also object to certain types of processing — for example, you can opt out of receiving promotional communications at any time by contacting our support team or updating your account preferences. If you believe that your data has been processed in a way that violates your rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of your data rights, please reach out to us directly at [email protected], and we will respond within the timeframe required by applicable law. We will never penalise you for exercising your privacy rights, and your account will not be affected by any such request unless the data in question is strictly necessary for the operation of your account.

Your key data rights

Right to access the personal data we hold about you
Right to correct inaccurate or outdated information
Right to request deletion where no lawful basis exists
Right to object to promotional communications at any time
Right to lodge a complaint with the National Privacy Commission
Contact [email protected] to exercise any of these rights

Common Privacy Questions

Quick answers to what Filipino players most often ask about data and privacy on superking.

No — superking does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes, and this applies to all Filipino players on the platform. Your information is used solely to operate your account, process transactions, and comply with our legal obligations under Philippine law. We share data only with licensed service providers — such as payment processors and identity verification partners — who are contractually bound to handle it securely and for the specified purpose only. If you have concerns about how your data is being used, you can contact our support team at [email protected] at any time. For a full breakdown of our data sharing practices, please review Section 3 of this privacy policy above.

You can request a copy of the personal data superking holds about you by contacting our support team directly at [email protected] with your registered account details and a clear description of the data you are requesting. We will verify your identity before processing the request to ensure that your data is not disclosed to an unauthorised party. Once verified, we will respond within the timeframe required by the Data Privacy Act of 2012 of the Philippines. The data will be provided in a clear and accessible format wherever possible. If you have any difficulty making a request or need guidance on what information is available, our support team is happy to assist you through the process.

Yes, you have the right to request the deletion of your personal data where there is no longer a lawful basis for superking to retain it. To make a deletion request, contact our support team at [email protected] from your registered email address. Please note that certain data — such as transaction records and identity verification documents — may need to be retained for a defined period to meet our regulatory and legal obligations under Philippine law, even after your account is closed. Once those retention obligations have been fulfilled, your data will be securely deleted or anonymised. We will inform you of any data that cannot be immediately deleted and explain the reason and expected retention period.

All payment transactions on the superking platform are handled by certified third-party payment processors who operate under strict security standards and data protection agreements. We do not store your full payment card details or banking credentials on our own servers — this information is managed entirely by the payment provider in a secure, encrypted environment. All data transmitted between your device and the platform is protected using industry-standard encryption protocols, ensuring that your financial information cannot be intercepted in transit. Our payment partners are selected based on their compliance with applicable security certifications and Philippine financial regulations. If you notice any suspicious activity on your account, please contact our support team immediately at [email protected] so we can investigate and take appropriate action.